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Employee Experience
Transforming Customer Service with Digital Workflows
Enable organizations to optimize and automate employee-centric processes. From the initial onboarding and offboarding procedures to managing leaves and handling service requests, ServiceNow offers a comprehensive platform that enhances employee experiences and boosts productivity. Simplify HR processes and enhance workforce efficiency using ServiceNow’s Employee Workflows, enabling seamless communication, real-time updates, and data-driven insights that help HR teams make smarter decisions, reduce manual efforts, and deliver exceptional employee experiences across the organization.
Employee Experience Features
Drive employee engagement through multiple channels and provide proactive service, all while reducing service costs. Strengthen collaboration across teams by automating service processes that enhance employee productivity.
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Case Management
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Omni Channel
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Case Escalation
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Center Portal
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Intelligent Routing
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Predictive Intelligence
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Performance Analytics
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Service Level Agreements
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Knowledge Bases
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Advanced Work Assignment
Modernize HR Service Delivery
Top Tech HRSD Solution enhances employee satisfaction through seamless connectivity to the ServiceNow HR Service Delivery platform. Our expertise lies in streamlining, managing, and tracking HR services, prioritizing an employee-centric approach with intuitive workflows.
Visibility to HR End to End Processes
Gain clear visibility into employee requests, monitor HR metrics, analyze performance, identify bottlenecks, improve efficiency, and enable data-driven staffing decisions.
Enable self-service capabilities through an engaging system
Employee self-service reduces HR workload, speeds resolutions, enhances consistency, boosts satisfaction, and creates an engaging portal for communication and culture.
Optimized Workplace Service Delivery
Revolutionize the employee experience with an efficient and user-friendly platform designed to manage workplace services seamlessly. Whether it’s handling facilities requests or making office reservations, boost productivity and satisfaction by leveraging Top Tech’s Workplace Service Delivery solution.
Optimize the utilization and safety of your space
Use analytics to understand employee utilization, streamline reservations, maps, visitor registration, and service requests, enhancing efficiency and simplifying employee processes.
Enhance navigation for employees and visitors
Provide maps and wayfinding for easy navigation, seamless colleague collaboration, and empower employees to reserve workspaces and request services via mobile-friendly tools.
Legal Operations Transformation
Mitigate legal risks and enhance operational efficiency with Legal Operations Transformation. Move beyond traditional email inboxes and embrace efficient transactional processes that streamline workflows, improve compliance, enhance collaboration, and drive data-driven decision-making across your legal operations.
Automation of routine transactions
Automate contract drafting, approvals, and renewals to boost efficiency, accuracy, compliance, reduce errors, and free your workforce for strategic legal activities.
Process standardization
Centralize legal request intake to gain visibility, identify process improvements, track demand patterns, and use real-time dashboards for data-driven, efficient decisions.
